Bill Silbert
Community Expert
Bill Silbert
Community Expert
Activity
May 08, 2025
02:37 PM
In addition to updating you should also reset your InDesign preferences. This will restore the program to its defaults and—if this issue is a result of program corruption—possibly take care of the problem.
To reset preferences for Windows:
You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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May 08, 2025
02:53 AM
Since this began happening after an upgrade it would be a good idea to try resetting your Illustrator preferences. This will restore the program to its defaults. Hopefully, this will fix the issue.
To reset preferences on a Macintosh:
The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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May 08, 2025
02:47 AM
Did this start after an update of Illustrator? If so then try resetting your Illustrator preferences. This will restore the program to its defaults. Hopefully it will fix the issue.
To reset preferences on a Macintosh:
The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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May 08, 2025
02:44 AM
If you chose the option to import previous settings and preferences when you updated then that could be the source of the problem. Using preferences that were created for an earlier coded version often affects performance with the newer version. This process will reset the program to its defaults. Hopefully, it will fix the issue.
To reset preferences:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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May 08, 2025
02:39 AM
You can log this as a feature request at: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests. Doing this will call this to the attention of the people who actually decide what features future versions of InDesign will contain.
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May 08, 2025
02:35 AM
Try resetting your InDesign preferences. After an upgrade poor performance is often the case if you kept the preference file from the previous version. This process will reset the program to its defaults. Hopefully this will fix things.
To reset preferences on a Mac:
The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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May 07, 2025
04:07 AM
1 Upvote
Then my suggestion would be to submit this as a feature request at https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests. The people who code the program are usually not regular users so suggestions for improvements from people who use it on a day to day basis are the best way to make the apps more efficient.
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May 07, 2025
03:26 AM
It sounds like you have auto updates enabled for InDesign. You can shut this off in the Creative Cloud Desktop app and only update when you see fit. In the desktop app go to the Apps section and click on the 3 horizontal dots in the upper right of the screen and choose Manage Auto updates. In the dialog window that appears deselect auto updates. Now you can update only when you feel its necessary.
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May 07, 2025
02:51 AM
What exact version of Illustrator are you using? While the latest version of Illustrator is supported on WIndows 10 Adobe does recommend updating to Windows 11 for full compatibility.
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May 07, 2025
02:46 AM
What exact version of InDesign and what operating system are you using? Is your Adobe Garamond an Adobe Font from Adobe's website or is it from a third party foundry? If it is an Adobe Font then try signing out of your Adobe account in the Creative Cloud Desktop app and then signing back in again. This has been known to clear up issues with Adobe fonts. Are you using a font manager? There have been some activation issues with Typeface font manager on a Mac. If you are using that one then you might want to try clearing the font cache. You can do that by first closing Typeface, then hold down the Option key while relaunching it, and choose "Clear Font Cache" from the support tools.
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May 07, 2025
02:34 AM
The fact that preferences are reset is actually a good thing in the long run. Using older preferences that were attached to an earlier coded version of the program has been shown to more often than not lead to serious performance issues with the newer version. Having to reset things each time is admittedly annoying but the alternative is usually worse.
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May 06, 2025
11:42 AM
1 Upvote
You can do this by setting autosize attributes for both the main text frame and the custom object text frame through the Text Frame Options dialog window (Command/Control-B). Then you can insert the custom object into the main text as an inline object. See more complete instructions in the screenshot below:
Please note the final instruction about the actual proportion of the width of the inline object will change as more numbers are added. Unfortunately, the only options available for retaining proportions exist for both the height and the width of a text frame. That option would make the height of your inlined object also grow as more text is added to it.
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May 05, 2025
03:10 PM
Do you have any third party plug-ins installed? If so make sure that they are compatible with the latest version of Illustrator.
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May 05, 2025
08:45 AM
When you set up the links panel did you have any documents open? If you did then try doing it without any documents open. Once you have the panel as you want it create it as a new workspace with a new name and immediately quit the program. This should lock in the new workspace. Upon reopening InDesign you can then delete the older workspace and then rename the new one if you wish to have it with the original name.
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May 05, 2025
08:37 AM
1 Upvote
With your Paragraph Styles Panel open select some text that is not updating and see if there is a plus sign next to the style that has been assigned to it. If there is then you will have to reapply the style while holding down the Alt key.
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May 02, 2025
02:29 PM
You can log this as a feature request at: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests.
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May 02, 2025
02:26 PM
If you click on the "Product_Images" icon that is next to "This Mac" in your screen shot then it will search only within that folder. I'm not sure, though, if it will also search within its subfolders. If that is not so then searching the whole Mac still seems to me a more efficient way to find the files that you're looking for.
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May 02, 2025
01:21 PM
I'm not sure what the problem is here. When you use the Place Command and the selected folder location shows up then scrolling down in that folder will find the image or object that you're looking to place. By using the Search option you are telling the computer to search everywhere else for the image or object. Why would you then need to maintain the original selected folder?
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May 02, 2025
02:40 AM
Unfortunately, Adobe only makes the two most recent versions of Creative Cloud apps available at any given time. Right now that means versions 28 and 29. You could try contacting Adobe directly through https://www.adobe.com/about-adobe/contact.html and see if you could plead for an earlier version. Good luck.
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May 01, 2025
06:38 PM
Try resetting your Illustrator preferences. This will restore the program to its defaults and, hopefully improve Illustrator's performance.
To reset preferences on a Mac:
The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
... View more
May 01, 2025
06:34 PM
Are you using any third party plug-ins for either InDesign or your OS? Are you using the Magnet app on your Mac? If so try disabling Magnet as well as any plug-ins and see if the problem persists.
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May 01, 2025
07:23 AM
Was this file entirely created as vector and never rasterized or saved as a .png or jpeg? Even though I see from the screenshot that it is currently an .ai file I'm asking if that has always been the case with the file. If not then any form of previous rasterization would explain this behavior.
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Apr 30, 2025
01:50 PM
1 Upvote
Are you on a Mac using a font manager for your non-adobe fonts? Specifically, are you using the Typeface font manager? This particular font manager has been known to cause conflicts in the latest versions of InDesign. If this is the case try disabling it and see if the problem persists.
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Apr 29, 2025
12:06 PM
The three programs that Willi mentions are, of course, the best in the industry for creating brochures. However, you should be aware that there is a learning curve involved for each program. Before starting on this endeavor I would suggest taking some online courses in at least the basics of each. Adobe.com has videos available that show some of the basics. See: https://www.adobe.com/learn?locale=en&learnIn=1. Linked in learning has more extensive courses that require a subscription to their service. See: https://www.linkedin.com/learning/. You can also find many videos on You Tube that can be helpful.
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Apr 28, 2025
06:17 PM
Try resetting your Illustrator preferences. This process restores the program to its defaults and should clear up any issues that are the result of program corruption.
To reset preferences:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
... View more
Apr 28, 2025
06:13 PM
I'm not sure what you mean by previewing it in the Apple Finder. Are you clicking on the closed file while holding the spacebar which is how to show an image of a file when its not actually open? Is that what you mean by previewing the file? Or are you referring to opening the .ai file with the Apple program Preview? Please be specific as to what you're actually doing. Also if you're able to see the file correctly in illustrator itself why are you saying that Illustrator is freaking out. The more information that you provide—including the exact version of Illustrator and operating system—the better chance that someone in the forum can help.
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Apr 28, 2025
08:51 AM
When I compare the memory usage in your screenshot to the activity monitor on my own system (2021 M1 Mac on Sonoma 14.6.1) I note that the most significant difference is actually that your Safari is using 7.09 GB of Memory while mine is only using 201.7 MB. This looks to me like there could be a fault with your system rather than from any specific programs. Are you using any third party plug-ins to your OS? Are you operating over a server on entirely on your local machine?
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Apr 28, 2025
02:35 AM
If this is happening only in InDesign—and since the problem just seemed to start suddenly—it seems possible that there could be some programwide corruption happening. If this is the case then resetting preferences could fix the issue. This process will restore the program to its defaults and, hopefully, fix the issue with the shift and arrow keys.
To reset preferences on a Mac:
The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
... View more
Apr 27, 2025
05:36 PM
You can try deleting your Illustrator preference folder entirely. This will reset the program to its defaults and—if the issue is being caused by program corruption—restore full performance.
To delete preferences on a Mac:
The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
... View more
Apr 27, 2025
05:31 PM
You can save a copy of the "Adobe Illustrator 29 Settings" folder (which contains the shortcuts file) and replace it in that path whenever you reinstall or if you experience program problems as a result of corrupt preferences. Make sure that Illustrator is closed when you do this. When you relaunch Illustrator any corruption should be gone and your shortcuts will be intact.
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